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FAQ

15 June 2021

Shipping and delivery

What are the shipping costs?

The shipping cost depends on the type of products you buy. When ordering seeds, the shipping cost equals 2-3 € depending on how many seed bags you buy. For other products, shipping costs 5 €.

Which shipping company do you use?

In Germany we use DHL and Deutsche Post.

What is the delivery time from when I place my order?

We always try to send the orders within 24h. 

When ordering only seeds, the order will be sent by regular mail and delivered to you by post. Please note that this type of shipment is non-traceable and that the delivery time can vary between 2-14 days. But in most cases the delivery time is between 2-5 days.

Info in checkout:

The parcel will be sent within 24h.

Please note that this parcel is non traceable.

This parcel is non traceable.

1:a klass / Prioritaire

Payment

What payment options can I choose from?

You can choose from:

  • Visa
  • Mastercard
  • Sofortzahlung
  • Klarna
  • PayPal

Order questions

Can I make changes to my order?

Contact us at kundenservice@nelsongarden.de or via our chat as soon as you want to change something and we will see what we can do. Since we usually send the order on the same day, your request might be too late.

Regardless, you will not be able to add more products - then you will need to place a new order.

I want to cancel my order - how can I do that?

Contact us at kundenservice@nelsongarden.de or via our chat as soon as you know you want to cancel the order. Since we usually send the order the same day, unfortunately, it might be too late. In that case, you can just make a return of the order instead.

Return handling

How long after receiving my order can I return items?

You have 14 days to return ordered items from the day you receive the order.

How do I make a return?

Always contact kundenservice@nelsongarden.de if you want to make a return, and we will help you further. Information we will need is:

- Order number

- Date of order

- Date of return

- Your name

- Article number and amount

Who takes the cost for the return freight?

Nelson Garden pays for the return freight! When you contact us about your return, you will receive more details about how to return your product.

Products

Where can I get more information about the products?

If you do not find answers to your questions on the product pages, you are welcome to contact us at kundenservice@nelsongarden.de or via our chat.