What are the shipping costs?
The shipping cost depends on the type of products you buy. When ordering seeds, the shipping cost equals 2-3 € depending on how many seed bags you buy. For other products, shipping costs 5 €.
Which shipping company do you use?
In Germany we use DHL and Deutsche Post.
What is the delivery time from when I place my order?
We always try to send the orders within 24h.
When ordering only seeds, the order will be sent by regular mail and delivered to you by post. Please note that this type of shipment is non-traceable and that the delivery time can vary between 2-14 days. But in most cases the delivery time is between 2-5 days.
What payment options can I choose from?
You can choose from:
Can I make changes to my order?
Contact us at firstname.lastname@example.org or via our chat as soon as you want to change something and we will see what we can do. Since we usually send the order on the same day, your request might be too late.
Regardless, you will not be able to add more products - then you will need to place a new order.
I want to cancel my order - how can I do that?
Contact us at email@example.com or via our chat as soon as you know you want to cancel the order. Since we usually send the order the same day, unfortunately, it might be too late. In that case, you can just make a return of the order instead.
How long after receiving my order can I return items?
You have 14 days to return ordered items from the day you receive the order.
How do I make a return?
Always contact firstname.lastname@example.org if you want to make a return, and we will help you further. Information we will need is:
- Order number
- Date of order
- Date of return
- Your name
- Article number and amount
Who takes the cost for the return freight?
Nelson Garden pays for the return freight! When you contact us about your return, you will receive more details about how to return your product.
Unclaimed packages - Returns
If you do not collect your parcel from your pickup point, it will be returned to us automatically. In the case of returns of unclaimed packages, extra administrative costs are incurred for handling and therefore a fee is charged for shipping, return shipping and handling fees of 20 EUR. This amount is settled from your final invoice.
Avoid this cost by returning your goods to us the right way. We offer free returns. See instructions for returns under "Return handling".
Where can I get more information about the products?
If you do not find answers to your questions on the product pages, you are welcome to contact us at email@example.com or via our chat.